For many merchants, chargebacks have become an unavoidable part of doing business. Whether due to criminal fraud, a merchant error, or “friendly fraud” (when customers dispute legitimate purchases), chargebacks cut into your revenue, add extra costs, and waste your time. Originally designed to protect customers from bad actors, chargebacks have turned into a major burden for businesses. They leave you with burdensome fees, lost sales, and painfully slow and onerous process obligations.

The bad news is that chargebacks are only getting worse. Since 2016, global chargeback volume is on track to increase by 42% in 2025, with US ecommerce merchants bearing an average chargeback rate of 0.47%. Many merchants have attempted to integrate solutions that promise to mitigate or lessen the risk of chargebacks, but these services cost money and can’t fully eliminate the problem. At the end of the day, the risk and the loss are still a merchant’s burden to bear.

Why chargebacks are such a hassle

Chargebacks might have been created to protect customers, but today, they cause more problems than they solve. Every time a customer disputes a charge, you lose both the sale and time, while also incurring non-recoverable fees. To make matters worse, the dispute process is long and complicated, often taking weeks to resolve. And with only a 38% success rate (as recorded in 2024 so far), resolution is usually not in your favor.

Even worse is “friendly fraud,” which accounts for 60–80% of all chargebacks. Once a customer commits friendly fraud, there’s a significant likelihood they’ll repeat it. In fact, 40% of customers who commit friendly fraud do so again within 60 days. It’s a frustrating cycle that [hits your bottom line](https://www.signifyd.com/blog/the-most-important-chargeback-statistics-and-benchmarks-for-2024/) over and over, and merchants are nearly powerless to stop it.

With ecommerce volume continuing to grow, it’s clear this issue isn’t going away anytime soon. But what if you could eliminate chargebacks entirely?

The blockchain fix

When it comes to chargebacks, the blockchain changes the game. Flexa’s blockchain-powered payment system ensures fast, secure, and _final_ transactions, empowering merchants to bypass traditional payment headaches. With blockchain technologies, the risks of chargebacks and fraud no longer fall on your shoulders. Because once a payment goes through, it’s done—no chargebacks, disputes, or lost revenue. Here’s how Flexa makes it possible:

- Guaranteed, lightning-fast transactions: Flexa is the only platform to guarantee digital asset payment volume across every network in 500 milliseconds or less. No delays, no uncertainty—just instant, final payments you can count on. Unlike traditional systems where payment reversals and delays are commonplace, with Flexa, what you process is yours.

- Total liability shift: One of the most game-changing aspects of Flexa’s platform is how it eliminates the burden of chargebacks, unexpected reversals, and any associated risk of fraud. Because digital asset transactions aren’t reversible, you’re no longer on the hook to manage disputes or fraudulent claims.

- Guaranteed payments: The inherent security of the blockchain is further enhanced by Flexa’s guarantee. Fraudulent activity becomes nearly impossible. Once a transaction is complete, it stays that way—permanently secured and finalized.

- Total control over refunds: If you ever need to issue refunds, you're in complete control, managing them at your discretion without outside interference or extra charges.

Getting rid of chargebacks isn’t just about saving money (although that’s a big part). It also saves you time and hassle. No more disputes, no more fraud—just faster, secure payments that make your cash flow smoother and your business easier to run.

The future of payments

Payments are evolving, and blockchain technologies offer a new and better foundation. Flexa is dismantling the legacy issues merchants experience with traditional payments and building a faster, safer, and more solution-oriented platform. We’re ushering in the next era of commerce by building the tools that merchants like you need to grow your business—without the hassle of chargebacks or fraud.

Ready to take control of your payments and leave chargebacks behind? Contact us at sales@flexa.co to discover how Flexa can help you achieve this goal.