Licenses

Licenses and approvals in the United States

Flexa Inc. (“Flexa”) is registered as a money services business with the United States Financial Crimes Enforcement Network (“FinCEN,” registration number 31000267267359). Flexa also maintains NMLS ID 1840599 with the Nationwide Multistate Licensing System & Registry (“NMLS”), and is licensed in the following jurisdictions:

| State               | Authority                                                                                       |
|---------------------|-------------------------------------------------------------------------------------------------|
| Alaska              | Department of Commerce, Community, and Economic Development, Division of Banking and Securities |
| Arizona             | Department of Insurance and Financial Institutions                                              |
| Arkansas            | Securities Department                                                                           |
| Connecticut         | Department of Banking                                                                           |
| Delaware            | Office of the State Bank Commissioner                                                           |
| District of Columbia| Department of Insurance, Securities and Banking                                                 |
| Florida             | Office of Financial Regulation                                                                  |
| Georgia             | Department of Banking and Finance                                                               |
| Hawaii              | Division of Financial Institutions                                                              |
| Idaho               | Department of Finance, Securities Bureau                                                        |
| Illinois            | Department of Financial & Professional Regulation, Division of Financial Institutions           |
| Iowa                | Division of Banking                                                                             |
| Kansas              | Office of the State Bank Commissioner                                                           |
| Maine               | Bureau of Consumer Credit Protection                                                            |
| Maryland            | Office of the Commissioner of Financial Regulation                                              |
| Michigan            | Department of Insurance and Financial Services                                                  |
| Minnesota           | Department of Commerce                                                                          |
| Mississippi         | Department of Banking and Consumer Finance                                                      |
| Nebraska            | Department of Banking and Finance                                                               |
| Nevada              | Department of Business and Industry, Financial Institutions Division                            |
| New Hampshire       | Banking Department                                                                              |
| New Mexico          | Regulation and Licensing Department                                                             |
| North Carolina      | Office of the Commissioner of Banks                                                             |
| North Dakota        | Department of Financial Institutions                                                            |
| Ohio                | Department of Commerce, Division of Financial Institutions                                      |
| Oklahoma            | Banking Department                                                                              |
| Oregon              | Division of Financial Regulation                                                                |
| Pennsylvania        | Department of Banking and Securities                                                            |
| Rhode Island        | Department of Business Regulation                                                               |
| South Carolina      | Office of the Attorney General                                                                  |
| South Dakota        | Division of Banking                                                                             |
| Tennessee           | Department of Financial Institutions                                                            |
| Virginia            | Bureau of Financial Institutions                                                                |
| Washington          | Department of Financial Institutions                                                            |
| West Virginia       | Division of Financial Institutions                                                              |
| Wisconsin           | Department of Financial Institutions                                                            |
| Wyoming             | Department of Audit, Division of Banking

Alaska

For Alaska residents only

If your issue is unresolved by Flexa Inc. [Telephone: (855) 255-5464], please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents: Division of Banking & Securities, P.O. Box 110807, Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One.

Arizona

Disclosures for Arizona residents

Please read this consumer fraud warning carefully before using the Services.

Important notice: Money transmissions carry certain risks, including potential exposure to consumer fraud. To protect yourself, please review the following these guidelines:

Fraud awareness: Engaging in money transmissions involves a risk of fraud. Be cautious of promises of high returns, urgent money requests, or unexpected solicitations, as these are often signs of fraud.
Sending to verified recipients: Only send money to people you know personally or whose identities you can independently confirm. Avoid sending funds to individuals or organizations that you cannot verify as legitimate.
Irreversibility of transactions: Once a transaction is completed, funds may not be recoverable. Please verify recipient information before initiating any transfer.
Non-refundable transactions: Once a money transmission is completed, funds may not be recoverable. Please confirm all details carefully before finalizing your transaction.

By accessing, viewing, or using the content materials, products, or services available on or through the Services, you acknowledge and accept these risks and agree to take necessary precautions. If you suspect fraud or have any questions, please contact our Support team immediately. Flexa's Support team can be reached at [email protected].

Maryland

Office of the Commissioner of Financial Regulation

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Flexa Inc. (License No. 1840599 and NMLS ID 1840599) at 500 North Calvert Street, Suite 402, Baltimore, MD 21202 or at (888) 784-0136. Please see nmlsconsumeraccess.org for licensing information.

South Dakota

Division of Banking

South Dakota customers can contact the South Dakota Division of Banking at (605) 773-3421 with questions or complaints about Flexa’s money transmission services.

Tennessee

Disclosure regarding virtual currency

Please note that Flexa is licensed by the Tennessee Department of Financial Institutions as a money transmitter and that this license and the required surety bond do not cover the transmission of virtual currency. The Tennessee Department of Financial Institutions does not regulate virtual currency. Please see nmlsconsumeraccess.org for licensing information.

Washington

Disclosures for Washington residents

Fraudulent transactions may result in the loss of your money or funds with no recourse.

Additionally, please note the following disclosures associated with virtual currency transactions:

We do not charge you any fees on transactions.
Flexa Inc. is not an Federal Deposit Insurance Corporation (“FDIC”)–insured financial institution and does not hold any customer funds. Virtual currencies are not FDIC-insured products and may lose value. Flexa holds all customer virtual currency assets at exchanges regulated by the New York State Department of Financial Services.
Virtual currency transactions are irrevocable, and accordingly, losses due to fraudulent or accidental transactions may result in the loss of your funds with no recourse.
When a SPEDN app transaction occurs using your credentials (i.e., your Flexa ID account), we will assume that you authorized the transaction, unless you notify us otherwise. If you believe you did not authorize a particular transaction or that the transaction was incorrectly processed, you must contact us as soon as possible at [email protected]. It is important to regularly check your SPEDN transaction history for any unauthorized or incorrect transactions. We are not responsible to any claims for unauthorized transactions unless you have notified us in accordance with these terms.
The nature of virtual currency may lead to an increased risk of fraud or cyber attack and your virtual currency value may be irretrievably stolen.

Operations in El Salvador

Flexa Inc. (“Flexa”) is registered as a bitcoin service provider with the Central Reserve Bank of El Salvador (Banco Central de Reserva de El Salvador), and is approved to provide payment processing services for all types of merchants and the general public. Please see registrobitcoin.bcr.gob.sv for registration information.

Superintendence's Customer Service Office

The Superintendence of the Financial System (SSF) will receive unresolved complaints from El Salvador residents regarding Flexa using the contact information below.

PBX: (+503) 2505-6999 Email: [email protected]

Operaciones en El Salvador

Flexa Inc. (“Flexa”) está registrado como proveedor de servicios de bitcoin en el Banco Central de Reserva de El Salvador, y está aprobado para brindar servicios de procesamiento de pagos para todo tipo de comercios y el público en general. Consulte registrobitcoin.bcr.gob.sv para obtener información de registro.

Oficina de atención al usuario, Superintendencia del Sistema Financiero

La Superintendencia del Sistema Financiero (SSF) recibirá las quejas no resueltas de los residentes de El Salvador con respecto a Flexa utilizando la información de contacto a continuación.

PBX: (+503) 2505-6999 Email: [email protected]